First of all aplogies for posting two similar blog entries. I stumbled across this Gartner Hype Cycle while researching Social Computing earlier today.
I thought it was a little disappointing to see Social Software Suites and Unified Comms/Collaboration sliding down the “Trough of Disillusionment”. I still this as key for both midsize and enterprise organisations; data is too valuable to be shoved into an archived email folder or a folder on a laptop. Portals are fine for some data, but if you cant act on it to achieve your goal then again its wasted. “Knowledge is King”, but if you cant do anything with it you may as well try and tell the Sea to stop coming in.